GDPR Compliance
Last updated: September 11, 2026
Our commitment to data protection
Spring-moose is committed to protecting personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page outlines how we comply with these regulations.
Data controller information
Data Controller: spring-moose
Address: Heritage Quarter, 47 Museum Street, Bristol BS1 5TG, United Kingdom
Email: [email protected]
Lawful basis for processing
We process personal data only when we have a lawful basis under UK GDPR Article 6:
- Consent: You have given clear consent for us to process your personal data for a specific purpose
- Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
- Legal obligation: Processing is necessary for us to comply with the law
- Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests
Your data protection rights
Under UK GDPR, you have the following rights:
Right to be informed
You have the right to clear, transparent information about how we use your personal data. This is provided through our Privacy Policy and this GDPR page.
Right of access
You have the right to request copies of your personal data. We may charge a reasonable fee for additional copies beyond the first request.
Right to rectification
You have the right to request correction of inaccurate or incomplete personal data we hold about you.
Right to erasure
You have the right to request deletion of your personal data in certain circumstances, including when it is no longer necessary for the purpose for which it was collected.
Right to restrict processing
You have the right to request restriction of processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
Right to data portability
You have the right to request transfer of your personal data to another organization or directly to you, in a commonly used, machine-readable format.
Right to object
You have the right to object to processing of your personal data where we rely on legitimate interests as our legal basis for processing.
Rights related to automated decision making
We do not use automated decision making or profiling in our processing of personal data.
How to exercise your rights
To exercise any of your data protection rights, please contact us at [email protected]. We will respond to your request within one month. If your request is complex or you have made multiple requests, we may extend this period by two further months, in which case we will notify you.
Data security measures
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication procedures
- Staff training on data protection
- Regular backup and disaster recovery procedures
Data breach notification
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay. We will also notify the Information Commissioner's Office (ICO) within 72 hours of becoming aware of the breach where required.
International data transfers
If we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as:
- Transfer to countries with adequate data protection levels as determined by the UK government
- Use of standard contractual clauses approved by the UK authorities
- Implementation of appropriate technical and organizational measures
Right to lodge a complaint
If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
Contact for data protection queries
For any questions about our data protection practices or to exercise your rights, contact:
spring-moose
Email: [email protected]
Address: Heritage Quarter, 47 Museum Street, Bristol BS1 5TG, United Kingdom