Privacy Policy
Last updated: September 11, 2026
Introduction
This Privacy Policy explains how spring-moose collects, uses, and protects personal information provided through our website and services. We are committed to safeguarding the privacy of our visitors and clients.
Information we collect
We may collect the following types of personal information:
- Name and contact details (email address, postal address)
- Institution name and role
- Information provided in enquiry forms or correspondence
- Technical data including IP address, browser type, and access times
- Cookie data (see our Cookies Policy for details)
How we use your information
We use personal information for the following purposes:
- To respond to enquiries and provide information about our services
- To deliver consultancy services to clients
- To maintain records of our business relationships
- To improve our website and services
- To comply with legal obligations
Legal basis for processing
We process personal data under the following legal bases:
- Consent: When you submit forms or contact us voluntarily
- Contractual necessity: To fulfill our obligations to clients
- Legitimate interests: To operate our business and improve our services
Data sharing
We do not sell or rent personal information to third parties. We may share data with:
- Service providers who assist in operating our business (hosting, email services)
- Professional advisors (legal, accounting)
- Law enforcement or regulatory bodies when required by law
Data retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:
- Enquiry data: 2 years from last contact
- Client project data: 7 years after project completion
- Website analytics: 26 months
Your rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request erasure of your data
- Object to processing
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at [email protected]
Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
International transfers
Our operations are based in the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
Changes to this policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact information
For questions about this Privacy Policy or our data practices, contact:
spring-moose
Heritage Quarter
47 Museum Street
Bristol BS1 5TG
United Kingdom
Email: [email protected]